Refund policy

We have a 14-day return policy, which means you have14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hearthorselife@gmail.com. Please note that returns will need to be sent to the following address: 7208 SW 61st Place, Ocala, Florida 34474. 

If your return is accepted, you may then return the item with your RA# (order #) on the front, as well as instructions on how and where to send your exchange. Items sent back to us without first requesting a return will not be accepted. If returning and a refund is eligible it will refund to original payment or Store Gift Card.  

You can always contact us for any return question at hearthorselife@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal items such as Bras.  Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have with your RA# (order#), and once the return is accepted, the new item will be sent out.  

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method  or Store Gift Card within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hearthorselife@gmail.com.